Aircall: The Cloud-Based Call Center and Phone System of Choice for Modern Businesses
Aircall is revolutionizing how businesses manage their phone support. This cloud-based call center and phone system offers an integrated voice platform that seamlessly connects to popular productivity and helpdesk tools, making it the perfect choice for modern businesses. With Aircall, businesses can enjoy a streamlined phone support experience that is easy to manage, accessible, transparent, and reliable.
Air call features
Aircall is a powerful cloud-based call center and phone system, packed with features to make running a modern business easier. With Aircall, you can make and receive calls, route them to the right person or department, and even analyze call data for insights.
Aircall comes with an easy-to-use interface that makes it simple to set up and manage your phone system. You can quickly create extensions and teams, assign numbers, and customize your company’s greetings and messages.
Call routing is one of Aircall's most useful features. It allows you to route incoming calls to the right person or department. With custom routing rules, you can ensure each call gets routed correctly - whether it’s an inbound sales call or a customer service inquiry.
Analytics is also a key part of Aircall. You can access detailed insights on incoming and outgoing calls, such as duration, caller details, and team performance. This helps you identify areas of improvement and make sure customers are always receiving top-notch support.
Aircall also integrates with popular productivity and helpdesk tools like Slack, Zendesk, and Salesforce. This allows you to make and receive calls directly from these apps, so you don't have to switch between different systems.
Plus, Aircall offers advanced features like Click to Dial, Computer Telephony Integration (CTI), and a Power Dialer. Click to Dial enables you to click on a number in your CRM to initiate a call directly from your browser. The Power Dialer speeds up the process of making multiple calls. And CTI allows you to access customer records while on the call, so you can provide the best possible service.
With all these features and more, Aircall is the best choice for modern businesses looking to streamline their phone system and optimize customer support.
How Aircall makes phone support easy to manage
Aircall offers a comprehensive suite of features that make managing phone support easy and efficient. The powerful call routing feature ensures customers are quickly connected to the right agent, while the Call Center Analytics dashboard provides an overview of performance metrics such as wait time, average handle time, and a total number of calls.
Aircall also makes it easy to integrate with popular productivity and helpdesk tools like Slack, Zendesk, Salesforce, and Freshdesk. This allows businesses to streamline their customer support process, ensuring that all customer inquiries are quickly answered and resolved.
Additionally, Aircall's Computer Telephony Integration (CTI) allows for seamless integration between the company’s phone system and other tools. This ensures that agents can access customer records without having to switch between different systems, making it easier to provide effective customer support.
Finally, Aircall offers Click-to-Dial and Power Dialer features which enable agents to dial multiple numbers with a single click or automatically dial from a list of numbers. This allows agents to make more calls in less time, resulting in improved efficiency and customer satisfaction.
Air call integrations with popular productivity and helpdesk tools
Aircall makes it easy to integrate with the popular productivity and helpdesk tools you use in your business. With Aircall, you can connect with a range of popular customer service and marketing apps such as Salesforce, HubSpot, Zendesk, Intercom, and more. This ensures you can manage all customer interactions within the same platform, without having to switch between multiple systems.
Aircall's integrations make it possible for teams to easily log phone calls, create tickets, and access customer information right from their phones. This enables agents to provide customers with faster, more personalized support experiences.
Additionally, Aircall's click-to-dial functionality means you don't have to manually dial numbers or wait on hold. With a single click of a button, agents can be connected directly to customers. This improves agent efficiency and response time.
Ultimately, Aircall's integration capabilities make it possible for businesses to streamline their customer service operations and deliver a better experience for their customers.
Why Aircall is the Best Choice for modern businesses
Aircall is the perfect choice for modern businesses looking for a comprehensive call center and phone system solution. It is easy to set up, flexible, and customizable and has features that make it an ideal option for any business size or type.
Aircall offers many features that make it ideal for businesses of any size. For starters, its powerful call routing feature allows you to direct incoming calls to the appropriate agent, department, or IVR menu. This makes it easy for customers to get in touch with the right person or service quickly and efficiently.
Aircall also has a comprehensive set of call center analytics. It provides real-time insights into customer service metrics such as call volume, hold time, abandonment rate, average call duration, and more. This data can help you better understand your customers’ needs and improve your customer service operations.
In addition to its core features, Aircall also offers additional tools that make it even more powerful. For example, it offers Click-to-Dial functionality, which allows you to quickly reach out to customers with a single click. And it's Computer Telephony Integration (CTI) ensures that your customer service team can easily access customer data while on the phone. Finally, its Power Dialer feature allows agents to quickly and accurately dial multiple numbers at once, making it easier to reach out to more customers in less time.
Overall, Aircall is a great choice for modern businesses looking for an all-in-one phone system solution. It is reliable, secure, and easy to use, and offers features that can be customized according to your specific needs. With Aircall’s 7-day free trial, you can test out all its features before you commit, making it a great choice for any business.
Call Routing
Call routing is one of the essential features that Aircall provides. With this, businesses can manage and route incoming calls to the best-suited agents or departments. Aircall offers powerful and customizable routing options. For instance, you can choose to route calls based on the skill set of the agent, the type of customer, or even the geographic location. This way, your team will always be prepared and knowledgeable to handle any type of call that comes their way.
Additionally, Aircall allows for multiple levels of routing. This means that customers can select the option that best fits their needs and be quickly directed to the most suitable agent for their query. For example, you can set up a simple level of routing where customers are routed to a generic number, or create more intricate systems that prioritize calls according to specific criteria.
Routing calls in this manner saves time and resources as customers don’t have to wait long periods of time to be connected with the right agent. Also, it ensures that the right people are speaking to the right customers, which leads to an improved customer experience and happier customers in the long run.
Call Center Analytics
Aircall's call center analytics enable modern businesses to monitor, track, and analyze their performance. With Aircall, businesses have access to real-time data such as inbound and outbound call volume, average handle time, and first call resolution. These metrics are invaluable to business owners as they allow them to easily identify areas of improvement and make changes that can increase efficiency and customer satisfaction.
Aircall also provides a comprehensive report suite, allowing businesses to gain further insight into their performance. Reports such as agent performance and trend analysis can help identify areas for training and development, and Aircall's call analysis report makes it easy to identify potential customer issues.
Using Aircall's analytics, businesses can identify trends in customer behavior and optimize their processes to ensure that customer needs are met. This data can be used to inform product decisions and shape future strategies, allowing businesses to stay one step ahead of the competition.
Computer Telephony Integration (CTI)
Computer Telephony Integration (CTI) is an important feature of Aircall's cloud-based call center and phone system. With CTI, businesses are able to combine the power of voice communication with the efficiency of computer applications for a seamless experience. Aircall's CTI allows you to connect your customer management software with your phone system so you can get detailed customer information in real-time while talking on the phone. This makes it easy to identify and address customer needs quickly and accurately.
Aircall's CTI also enables businesses to track calls and identify patterns or trends that can help improve customer experience. You can also access customer data directly from your CRM or helpdesk tool without having to switch between apps. All these features enable businesses to increase efficiency, optimize resources and provide a better overall customer experience.
Power Dialer
The Power Dialer feature in Aircall is a powerful tool that allows you to streamline the process of making and receiving calls. This feature uses an algorithm to quickly call contacts and maximize the efficiency of your phone system.
The Power Dialer can detect which calls are answered, which are missed, and which require additional follow-up. This way, you can prioritize your outreach efforts, reduce wait times for customers, and increase productivity. You can also customize settings like maximum simultaneous calls, dialing speed, and the number of retries.
The Power Dialer also allows you to set up automated voicemails for customers who don't answer. These messages can include important information like business hours or directions to your store.
The Power Dialer is a great way to streamline your phone system, increase efficiency, and stay organized. With this feature, you can make sure that you're always staying connected with your customers.
Click to Dial
Click to Dial is a feature of Aircall that enables users to easily dial phone numbers directly from their web browsers. With this powerful tool, you can quickly place calls and access contact information, all without having to manually dial each number.
The Click to Dial feature makes it easy to stay connected with customers, partners, and suppliers. Whether you’re in a meeting, on the go, or in the office, Click to Dial lets you quickly and easily connect with the people you need to talk to.
Click to Dial also helps boost productivity by reducing the amount of time spent dialing. And it eliminates the need for manual entry of contact information, making it easy to save and store phone numbers for future use.
Click to Dial provides users with an intuitive user experience that’s designed for speed and accuracy. With Click to Dial, you can make calls with a single click and track call analytics, all from the convenience of your web browser.
Whether you’re looking for a reliable way to stay connected or a way to streamline your call process, Aircall’s Click to Dial feature is the perfect solution. Sign up today and start your 7-day free trial!
Start Your 7-Day Free Trial!
Take Aircall for a test drive and see what it can do for your business! With a 7-day free trial, you can experience all of Aircall's features and see how they can help you provide better customer service. You can also try out the integrations with popular productivity and helpdesk tools to ensure you get the most out of your system.
During your trial, you'll have full access to call routing, call center analytics, computer telephony integration (CTI), power dialer, and click-to-dial. You'll also be able to contact Aircall support during your trial so you can get any questions answered quickly and easily.
So why wait? Start your 7-day free trial today and see how Aircall can help your business reach new heights!
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